Effective date: [to be confirmed before publication]
1. Who we are
This website, www.infiro.lk, is operated by Infiro Solutions (Pvt) Ltd (“INFIRO”, “we”, “us”), a company based in Sri Lanka. For any privacy question, contact us at info@infiro.lk or 074 220 5206.
2. Scope
This policy explains how we handle personal information collected through this website, including our contact and demo request forms. It does not cover data processed within the INFIRO SFA service on behalf of our customers; that processing is governed by the relevant customer agreement.
3. Information we collect
Information you provide. When you submit a form, we collect the details you enter, such as your name, company, designation, phone number, email address, industry, information about your sales operation and your message.
Technical information. When you submit a form, we record the date and time, your browser’s user-agent and a one-way hashed form of your IP address, which we use to prevent spam and abuse. Our web server may also keep standard access logs.
Analytics. If website analytics are enabled, we use Google Analytics to understand how visitors use the site in aggregate — for example, which pages are visited and which buttons are clicked. Google Analytics uses cookies for this purpose.
4. How we use your information
- To respond to your enquiry or demo request and to arrange follow-up conversations.
- To provide information about our products and services that you have asked for.
- To protect the website and our forms against spam, fraud and misuse.
- To understand and improve how our website is used.
We do not sell your personal information.
5. Cookies
Our website uses a strictly necessary session cookie to protect our forms against cross-site request forgery. This cookie is deleted when you close your browser. If analytics are enabled, Google Analytics cookies are also used. You can control or delete cookies through your browser settings.
6. Sharing your information
We share information only where necessary: with service providers who host our website, deliver email or provide analytics on our behalf, or where required by law. We require service providers to protect the information they handle for us.
7. How long we keep information
We keep enquiry information for as long as needed to respond to you and manage any resulting business relationship, and then for a limited period for record-keeping. [Confirm retention period]
8. Security
We use reasonable technical and organisational measures to protect information submitted through this website, including encrypted connections (HTTPS) and restricted access to stored enquiries. No method of transmission or storage is completely secure, but we work to protect your information.
9. Your choices and rights
You may ask us to access, correct or delete the personal information you submitted through this website, or ask us to stop contacting you. To make a request, email info@infiro.lk. We will respond in line with applicable law in Sri Lanka.
10. Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
11. Contact
Infiro Solutions (Pvt) Ltd
No. 326, Maradurawala
Kaikawala
Sri Lanka
Email: info@infiro.lk
Phone: 074 220 5206